Top 10 Delivery App Features

 

Summary

Today, using apps for everything in our life is a reality. In fact, without utilizing an app for, well, everything, it would be getting harder for us to survive today.

The Delivery App, which we use to conveniently have stuff delivered to our home, is a wonderful illustration of this. Every day, we place orders, enter our location information, and watch for the dependable delivery person to arrive at our door. Not only that but we anticipate being updated on its progress in real-time as well!

While there are many delivery apps available, it would be wise to make sure you are using the finest one by looking at a few key aspects. Here are the top ten.

Modern times are frantic; they are now referred to as the “Digital Era.” The goal of turning digital is to make our lives simpler, faster, and more convenient in every aspect of our lives, whether personal or professional. We continually search for quick fixes at the ease of our fingertips, doorways, and homes — and, all at cheap prices! We have so little time for our everyday activities!

The biggest change brought about by this way of living is perhaps the rise of “App culture,” or making everything available on-demand. We can now order groceries, cabs, tickets, holiday reservations, cuisine, entertainment, fitness courses, and the list goes on and on with just a single tap, swipe, or screen-pinch!

Make no mistake, we are witnessing a seismic shift in the way humanity is growing in its behavior, and the ongoing pandemic has just served to highlight how convenient it is to “have items delivered to home and office.”

What are the top ten requirements for a delivery app?

The “why and how” of a delivery app must be understood by the creators in order for the app to please its customers. The top 10 are as follows:

1. Clients should receive push notifications for real-time updates: This practice has now become standard. Push notifications should inform customers of the most recent delivery information. These notifications — sent via SMS, email, or in-app pop-ups — keep the client updated on the status of their delivery.

2. Ease of payment: Payments are a crucial component of any delivery app; without a successful payment receipt, delivery cannot be finished. To provide the best service to the consumer, the Delivery App must be integrated with all regularly used payment methods.

Numerous payment channels and mobile wallet services are available today, including Credit/Debit Cards, Internet Banking, Google Pay, Apple Pay, and Cash on Delivery (COD). Even better, you could run payment-based promotions based on the kind and value from time to time.

3. Reward and loyalty programs: Promotional deals, rebates, and loyalty plans are tried-and-true strategies for drawing in new clients while also rewarding recurring users of your app. In order to reward loyal consumers (especially the heavy users) for their business, successful businesses offer robust loyalty programs.

4. In-App Messages: While an app is open, the user’s screen will display alerts known as in-App notifications. Their major goal is to provide updates and information regarding the progress of the customers’ deliveries, whether they be vibrant interstitials or pop-ups. A two-way communication line with clients using a messenger feature is another crucial strategy.

5. Real-time tracking: This feature not only enables your Fleet Managers to track the location of your deliveries using real-time GPS, but it also assists your drivers in determining the best path to the client, hence reducing delivery costs. To do this, Fleet Managers can use APIs to incorporate Waze’s or Google Maps navigation.

6. Customer history and profile: A customer’s profile turns into a valuable informational resource. For future reference, the order history is kept on file, including the type of items, suppliers, locations, preferred vendors, preferred payment methods, etc. For instance, if you notice that a client likes to buy a lot of items in that category, you might provide discounts and promotions based on the product(s) ordered, the time of year (such as Christmas), or the type of product(s) ordered.

7. Usability: By its very nature, delivery apps are difficult to use. People like to utilize apps since they are quick and simple, especially delivery apps. However, you would be undermining the exact point of the App if its layout and use were difficult, sluggish to load, required users to continually enter their information, and in general burdensome. Therefore, every delivery app needs to have a fantastic user interface (UI) and provide a great user experience (UX) (User Experience).

Users should be able to easily and effectively find what they’re looking for, be guided to where they need to go and be introduced to the full breadth and capability of the App. For instance, it’s now considered modern to speed up usage and make it more convenient whenever possible by using icons rather than text.

8. Search options: Giving clients a well-thought-out “search” capability would help them understand the specifics of their delivery from the time they place an order until the time it is delivered (e.g. ETA, costs, fragile cargo details, pick-up points, discounts and cash-back, superfast delivery details, etc.)

9. Making use of the social media juggernaut: Social media is a major force in today’s world, influencing every facet of our existence. Strong consumer word-of-mouth and the development of a positive reputation for the Delivery App can be achieved by enabling your customers to share their experiences via images, joy at receiving a package, or their thoughts and comments on social media through API integrations.

10. Customer reviews and feedback: This tool enables your consumers to rate your services, participate in surveys, and provide comments and suggestions. Customers are the lifeblood of every business, so providing them with easy ways to voice their opinions, whether they are positive or negative, is essential in today’s fiercely competitive market. This is particularly true for the delivery industry, which operates in a complex and dynamic environment.

Conclusion: The delivery culture is here to stay, and it has become a necessary part of our modern life. You would be wise to take into account the aforementioned factors when choosing your last mile delivery software, even if there are many options available and more are being introduced to the market every day.

Read More: Last Mile Delivery Software